FREQUENT QUESTIONS AND ANSWERS
1. ORDERING
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on India Standard Time (GMT +5:30hours).
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5-7 working days from the time of placing your order. This is applicable only to all Indian deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
2.3 What are the shipping charges like?
Shipping is FREE above order of Rs. 2000/- for all Indian deliveries. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will calculate the delivery charges based on your given address without the need for payment or registration.